Moments Of Truth

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

• | By (Author): Jan Carlzon
• | Series:
• | Publisher: HarperCollins Publishers Inc
• | Publication Date: Mar 29, 2001
• | Country of Publication: United States
• | Number of Pages: 160 pages
• | Language: Not available
• | Binding: Paperback|Softback
• | ISBN-10: 0060915803
• | ISBN-13: 9780060915803