The Southwest Airlines Way

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

• | By (Author): Jody Hoffer Gittell
• | Series:
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Jun 16, 2005
• | Country of Publication: United States
• | Number of Pages: 336 pages
• | Language: Not available
• | Binding: Paperback|Softback
• | ISBN-10: 0071458271
• | ISBN-13: 9780071458276