The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

• | By (Author): Joseph, Phd Michelli
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Jul 16, 2008
• | Country of Publication: United States
• | Number of Pages: 304 pages
• | Language: Not Available
• | Binding: Hardback
• | ISBN-10: 0071548335
• | ISBN-13: 9780071548335