Perfect Phrases for Customer Service, Second Edition

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

• | By (Author): Robert Bacal
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Jan 16, 2011
• | Country of Publication: United States
• | Number of Pages: 256 pages
• | Language: Unknown
• | Binding: Paperback|Softback
• | ISBN-10: 0071745068
• | ISBN-13: 9780071745062