Conversation Transformation: Recognize And Overcome The 6 Most Destructive Communication Patterns

Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.

• | By (Author): Ben Benjamin
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Apr 16, 2012
• | Country of Publication: United States
• | Number of Pages: 256 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 007176996X
• | ISBN-13: 9780071769969