Driven To Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

• | By (Author): Joseph, Phd Michelli
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Dec 16, 2015
• | Country of Publication: United States
• | Number of Pages: 304 pages
• | Language: Unknown
• | Binding: Hardback
• | ISBN-10: 007180630X
• | ISBN-13: 9780071806305