Driven To Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
McGraw-Hill Education - Europe
$47.80
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
- | By (Author): Joseph, Phd Michelli
- | Publisher: McGraw-Hill Education - Europe
- | Publication Date: Dec 16, 2015
- | Country of Publication: United States
- | Number of Pages: 304 pages
- | Language: Unknown
- | Binding: Hardback
- | ISBN-10: 007180630X
- | ISBN-13: 9780071806305
- By (Author):
- Joseph, Phd Michelli
- Publisher:
- McGraw-Hill Education - Europe
- Publication Date:
- Dec 16, 2015
- Country of Publication:
- United States
- Language:
- Unknown
- Number of pages:
- 304 pages
- Binding:
- Hardback
- ISBN-10:
- 007180630X
- ISBN-13:
- 9780071806305