The Customer Service Solution: Managing Emotions, Trust, And Control To Win Your Customer'S Business

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

• | By (Author): Sriram Dasu
• | Publisher: McGraw-Hill Education - Europe
• | Publication Date: Aug 16, 2013
• | Country of Publication: United States
• | Number of Pages: 240 pages
• | Language: Unknown
• | Binding: Hardback
• | ISBN-10: 0071809937
• | ISBN-13: 9780071809931