The Best Service Is No Service: How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

• | By (Author): Bill Price
• | Publisher: John Wiley & Sons Inc
• | Publication Date: Apr 09, 2008
• | Country of Publication: United States
• | Number of Pages: 336 pages
• | Language: Not Available
• | Binding: Hardback
• | ISBN-10: 0470189088
• | ISBN-13: 9780470189085