The Managed Heart: Commercialization Of Human Feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.

• | By (Author): Arlie Russell Hochschild
• | Publisher: University of California Press
• | Publication Date: Mar 31, 2012
• | Country of Publication: United States
• | Number of Pages: 352 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 0520272943
• | ISBN-13: 9780520272941