Quality Improvement In European Public Services: Concepts, Cases And Commentary by Christopher Pollitt - 9780803974654

Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.

• | Edited By: Christopher Pollitt
• | Publisher: SAGE Publications Ltd
• | Publication Date: Jun 05, 1995
• | Country of Publication: United Kingdom
• | Number of Pages: 208 pages
• | Language: Not Available
• | Binding: Paperback|Softback
• | ISBN-10: 0803974655
• | ISBN-13: 9780803974654