The Experience: The 5 Principles of Disney Service and Relationship Excellence

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.

• | By (Author): Bruce Loeffler, Brian Church (Author)
• | Publisher: John Wiley & Sons Inc
• | Publication Date: May 08, 2015
• | Country of Publication: United States
• | Number of Pages: 304 pages
• | Language: NULL
• | Binding: Hardback
• | ISBN-10: 1119028655
• | ISBN-13: 9781119028659