The Toyota Way To Service Excellence: Lean Transformation In Service Organizations

Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

• | By (Author): Jeffrey Liker
• | Publisher: McGraw-Hill Education
• | Publication Date: Oct 16, 2016
• | Country of Publication: United States
• | Number of Pages: 448 pages
• | Language: Unknown
• | Binding: Hardback
• | ISBN-10: 1259641104
• | ISBN-13: 9781259641107