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Uncommon Service: How To Win By Putting Customers At The Core Of Your Business

Harvard Business Review Press
SKU:
9781422133316
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UPC:
9781422133316
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Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.


  • | By (Author): Frances Frei
  • | Publisher: Harvard Business Review Press
  • | Publication Date: Feb 07, 2012
  • | Country of Publication: United States
  • | Number of Pages: 272 pages
  • | Language: Unknown
  • | Binding: Hardback
  • | ISBN-10: 1422133311
  • | ISBN-13: 9781422133316
By (Author):
Frances Frei
Publisher:
Harvard Business Review Press
Publication Date:
Feb 07, 2012
Country of Publication:
United States
Language:
Unknown
Number of pages:
272 pages
Binding:
Hardback
ISBN-10:
1422133311
ISBN-13:
9781422133316