Service Level Manager: Careers In It Service Management

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

• | By (Author): John Sansbury
• | Publisher: BCS Learning & Development Limited
• | Publication Date: Jul 31, 2017
• | Country of Publication: United Kingdom
• | Number of Pages: 152 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 178017294X
• | ISBN-13: 9781780172941