Service Encounters In Tourism, Events And Hospitality: Staff Perspectives

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

• | By (Author): Miriam Firth
• | Publisher: Channel View Publications Ltd
• | Publication Date: Jan 30, 2020
• | Country of Publication: United Kingdom
• | Number of Pages: 208 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 1845417267
• | ISBN-13: 9781845417260