It Service Management: Iso/Iec 20000-1:2018 - Introduction And Implementation Guide - Second Edition

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

• | By (Author): Dolf Van Der Haven
• | Publisher: Van Haren Publishing
• | Publication Date: Oct 26, 2020
• | Country of Publication: Not Available
• | Number of Pages: 75 pages
• | Language: Unknown
• | Binding: Softback
• | ISBN-10: 9401807019
• | ISBN-13: 9789401807012